* Pioneer batch Vision-X Philippines
* Handled 17 QA to monitor 3 sites in the US
* Enhanced Customer Experience process for Technical account for Dell
* Pioneered Customer Experience Department for Customer Care account, Dell
* Enhanced Quality Process for Logicall for existing accounts.
* Created Quality Process for new accounts for Logicall
* Vendor Management both Resource & Quality for Verizon Phil
* POC Quality program for three Shipping and Logistics accounts for WNS
* Black belt trained for Lean Six Sigma
* Polaris Award 鈥� Best Support Group Site wide for WNS Manila for the Quarter of Oct-Dec 2013
* Performance Award 鈥� Outstanding performance for the Year 2012 in Verizon
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