Experienced Information Technology professional with an edge in Communication Technologies. Extensive experience with designing, building and supporting national and international Contact Center CRM Implementations. Specializes in Solutions Consultancy and Professional Services for Contact Center CRM Implementations in SaaS and CaaS environments. Experience with ACD, Chat, CTI, CRM, Inbound and Outbound Routing, IVR, PBX, Reporting and Analytics, Speech Recognition & Text-to-Speech and VoIP technologies.
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