Senior Business Analyst, Project Manager, and operations leader with over 20 years of project/program management, change management, strategic analytics, Customer Experience Management, CRM, dashboards, data mining, and operations leadership experience. Uses both technical and soft skills to analyze, design, and implement change initiatives effectively and efficiently, while employing key performance indicators (KPIs) to ensure outstanding, scalable results. Resolves complex problems while managing multiple deliverables. Adept at influencing others and presenting to stakeholders at all levels. Experience in startups, SMBs, and enterprise environments.
Data analytics enthusiast with an ...
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