Professional Experience:
Tolling & Enforcement Operations Management
Customer Service Management
Strategy, Financial & Business Controller
Balanced Scorecard Implementation & Management
Team Building and General Management
Starting and/or Re-structuring a Business
Business & Process Consultant
Auditor
Especializa莽玫es:
Customer Experience;
Balanced Scorecard Implementation & Management;
Project Management,
Process analysis;
Strategy Controller;
Financial Analysis;
Business Analysis;
Competitive Analysis;
Modeliza莽茫o e Business Planning;
Revenue Assurance;
Revenue Growth
BPC, BO, ECM, SSM, ERP and CRM SAP functional definition and implementation
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