My passion for helping customers is drawn from 20 years of professional experience engaging with customers across multiple touch points and multiple industries.
Intuitively, I can see the details of the customer journey and enjoy finding 鈥� and hearing the customer鈥檚 voice. By listening, I am able to find the key insights that will improve the customer experience 鈥� whether it鈥檚 by reducing friction, identifying white-space opportunities, or simply being helpful.
Analytically, I focus relentlessly on impact. I thrive when turning challenges into actionable plans, and can be counted on to make things happen.
Specialties:
鈭� Strategic Relationship & Account Management
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