- Provide solutions for international enterprise customers in order to solve cases that beyond customer support capability.
This includes: On-site and remote research for immediate response,
Triage and prioritization within the R&D group, Management of knowledge transfer, Lead patch process and distribution.
- Develop product capabilities to enhance the supportability of the product.
- Participate in the pre-sale process and design testing and production deployments.
- Build and carry out a training program on the product to developers internally and to customers.
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