DOD CV
- 1. CURRICULUM VITAE Denis O’Donnell 29 Mavisbank Avenue Shieldhill Falkirk FK1 2EW Telephone 01324 -631452 Mobile 07970 – 126361 E-mail: denisodonnell67@yahoo.co.uk Career History. Greenham Safety & Workplace Supplies, Glasgow & Paisley. Branch Manager from 3rd January 2008 to present. From 3rd January 2008 to 31st December 2010 I was responsible for thirty four operational staff which included the management and motivation of three Field Sales Managers at Glasgow Branch. From 1st January 2015 until 31st December 2015 I was responsible for the management of Glasgow, Paisley and Coatbridge Branches which included 18 operational staff and also four Field Sales Managers. From the 1st January 2016 I have been responsible for the management of both Glasgow and Paisley Branches which includes sixteen operational staff and four Field Sales Managers. Ashtead Plant Hire, Edinburgh. Profit Centre Manager from February 2004 to December 2007. Nixon Hire, Perth. Area Sales Manager from August 2003 to November 2003 Speedy Hire, Grangemouth/Edinburgh. Area Sales Manager from May 2003 to August 2003. GAP Group, Falkirk/Glasgow. General Manager Falkirk Branch from November 1996 to March 2003. Sales Representative Glasgow Branch from November 1995 to November 1996. Ashtead Plant Hire, Cumbernauld. Profit Centre Manager from November 1991 to November 1995.
- 2. UK Plant Hire, Edinburgh. Sales Representative from April 1984 to November 1991. Rosco Industrial, Falkirk. Trade counter sales from April 1979 to April 1984. Financial Responsibilities within current role. Fully responsible for the overall financial performance of two branches and for them both to exceed profit budget. Use of commercial awareness to deliver profitable growth. Strong cost control mind-set so that operational costs are maintained within budget and deal with local and national suppliers along with control of labour costs and overtime. Apply business acumen to make decisions in the long term interests of the business. Develop and present annual budget for agreement with Financial and Managing Director. Develop both sales and distribution plan to achieve budget. Prepare and submit monthly financial and operational board report to Regional Director which includes previous month and YTD performance, customer opportunities, customer issues, HR issues, competitor activity, KPI performance and also any relevant information applicable to branch. Review and authorise customer credits, resolve any customer invoice queries, assist in the collection of customer outstanding debt, resolve supplier invoice queries, authorise petty cash, ensure banking completed within company guidelines and approve branch purchase orders. Sales Responsibilities within current role. Fully responsible for £3.1 million of sales between two branches. Manage, support and coach both external and internal sales staff. Implement sales plan that is focused upon gaining new business growth and at the same time expanding business with existing customer base. Organise and motivate branch sales resources to generate sufficient sales to achieve branch profit budget. Ensure that all branch sales staff is aware of branch current financial performance and sales targets. Management of own branch major accounts worth £1.2million per annum. Ensure that both internal and external sales staff works as one team to achieve branch goals. Joint customer calls with Field Sales Managers. Conduct weekly sales meeting with Field Sales Managers to discuss previous week’s calls, plan for forthcoming week, customer opportunities and also new and current business pipeline. Leadership Responsibilities.
- 3. Recruit, induct, train and retain good calibre staff. Continuously assess branch staff performance through weekly meetings and annual staff appraisals. Identify and address issues of performance and conduct within branch and deal with these through the correct HR policies. Ensure that all training requirements are met and regularly reviewed and any development plans identified where appropriate. Manage, motivate and coach branch staff to ensure they work smarter and to their full capabilities. Operations/Service Responsibilities. Fully responsible for operational management of two profit centres and for creating a safety culture of high standards and safety focused behaviours within branches. Spend the appropriate time in both yard and office to understand safety challenges and to support the branch staff in overcoming these safely and at the same time consistently challenge any unsafe behaviour. Act as a role model for safe working practices, reinforce safe standards and behaviours, set out clear standards and expectations regarding branch safety and communicate them clearly to staff through safety meetings, toolbox talks and safety bulletins as forms of communication so that there will be a continuous improvement in all health and safety within workplace. Maintain all fleet operations within budget and legal guidelines which includes all transport and fixed assets. Management of all workplace and equipment within guidelines and company policy. At all times manage, support and coach key operational staff in a consistent and professional manner. On a monthly basis complete a full security and safety audit and send report to Group Health & Safety Manager along with submitting report to Regional Director any relevant issues or concerns that need addressing. Conduct weekly head of department meeting along with ensuring any agreed actions are completed within agreed timescale. On a yearly basis conduct along with Group Health & Safety Manager a full Transport,Enviromental and Safety audit and agree and actions/timescales. Conduct full annual 100% stock and monthly stock checks. Hold monthly branch meeting with all staff to discuss branch performance along with any other relevant topic’s to ensure a continuous improvement in the overall operation of branch and also agree any other changes that could be made to improve the effective and safe performance of branch. Ensure that all staff is customer focused and find ways to meet customer needs by converting business strategy into practical day to day activities. Take the appropriate corrective action when required to ensure customer service meets agreed company objectives. Ensure that there is an active interface between sales and operations. Instil a customer service ethic throughout branch so that all customer enquiries and queries are dealt with efficiently and quickly.
- 4. Proactively seek to improve customer service by being responsive to customer feedback and make changes when required to drive improvement. Fully responsible for creating a culture of high customer service so that branch exceeds the expectations of customers. Work closely with other branch managers in Scotland to ensure that all stock and assets are fully utilised along with the utilising of transport to ensure costs are kept within budgets. Main Attributes. Experience of managing major and regional accounts. Experienced in the management of a team of external sales people. Health & Safety awareness for all branch staff and customers. Management and motivation in a consistent manner of large teams of staff. Excellent time management and delegation skills. Full understanding of P/L reports and the ability to control costs and manage prices. Relationship building skills with staff, customers and suppliers. Experienced operations manager. Long term commitment to employer.