Derek Martin presentations

Derek Martin

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Strategic change agent who delivers step function improvements in multi-channel customer enagement, sales and retention. Specialties: Customer Engagement: Multi-Channel CRM, Sales, Retention and Loyalty, Net Promoter Score Strategic Planning: Financial Modeling, Investment Management, Pricing, Matrix Planning Operations: PMO, 6 Sigma, Metrics, Incentives, Call Centers, Lean Manufacturing Partner Management: RFP, Negotiation, Business Process Outsourcing Technology: Capability Design & Development, Mobile App Design, Million $ Project Implementation.

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