Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Executive Director, CRM and Database Marketing
Industry
Finance / Banking / Insurance
Website
About
Strategic change agent who delivers step function improvements in multi-channel customer enagement, sales and retention.
Specialties:
Customer Engagement: Multi-Channel CRM, Sales, Retention and Loyalty, Net Promoter Score
Strategic Planning: Financial Modeling, Investment Management, Pricing, Matrix Planning
Operations: PMO, 6 Sigma, Metrics, Incentives, Call Centers, Lean Manufacturing
Partner Management: RFP, Negotiation, Business Process Outsourcing
Technology: Capability Design & Development, Mobile App Design, Million $ Project Implementation.
Contact Details