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derek hendrikz management service derek hendrikz process customer development customers crm excellence relationships risk care delivery skills communication business works project people techniques workplace speaker introduction negotiation strategy performance consultant trainer employees www.derekhendrikz.com sales processes relationship dynamics values time planning human renowned needs scope government objectives teams assumptions culture group dynamics motivation diversity acquisition organisational analysis definitions work control evaluation marketing emotional mitigation assessment impact behavioural international executive cost understand power making group characteristics approaches behaviour procurement driven dependency managing change contract quality report managers problems covers public service transformation probability contingency product models batho pele citizens value intelligence leadership transforming satisfaction principles eq diagrams psychology concepts monitoring agreement message emotion pert systems return implimentation flow front desk reporting feedback proposition language paradigm life cycle body kpi retentions motivational physical segmentation decision life results effective organisation success strategies action construct quotes conflict coaching decide explore growth effectiveness training focus methodology specialist knowledge experience capacity market geographical remuneration authority retention space task boundary milestones mapping identity practical standards purchasing call board of directors stakeholders call centre operator demographical corporate governance controls discrimination psychological forming appointment beliefs world benefits issues negotiating remedies relations white paper south african team development perception experiences negotiator ratios team outcomes quantification closing obligations context departments creating win win people first views financial influence employee africa spiritual iq govern audit reframe manager emotional intelligence achievement capital cash flow budgeting viability framing estimate statements income cost measurement qualities team performance supervisor characteristics duration project execution and leadership by derek hendrikz cognitive sq defined pq deviation standard uncertainty events sources confident agressive non assertive assertiveness herzberg theory mcgregor mclelland x and y factors hygiene peril liability environment erm appetite enterprise establishing identification financing treatment avoidance acat acceptance transfer roi investment theories brain storming mind maps solving decision making problem solving format grammar fundamentals style strucutre writing efficiency different east west we maslow hierarchy intrinsic individual extrinsic motivating physiology consequences stress circle of influence circle of concern delegation stephen covey johari window democratic bureaucratic creative explores secrets first eight exceptional memory key performance indicators loop 8 chains operational levers board worldwide directors resource companies cosultant members telephone front line essential staff personal assistants secretaries phone calls countries complain ineffective public sector client discriminative stereotyping prejudice categorisation humanistic psychodynamics functions role centre aspects technical batho pele groups article strorming performing norming interdependency independence interpersonal building based team building traditional outcomes based morale interventions concept slides maintaining improving train manage high performance optimal levels loyalty assessing projects body of knowledge pmbok wbs structure scheduling project management gantt charts breakdown difference technique contain factual setting reducing precise execution goals beginning deliverables initiating constraints formative summative closure types front office operations back office automation analytics tracking cpv inspirational ratio profitability defining segmenting homogeneity measurability profile heterogeneity design selection geographics liaison networking leads active predjudices mistakes reasons buy mentor mentoring empowers purpose of ee employment equity bee workplace prejudice and discrimination non-compliance black empowerment employment equity act bbbee ee plan black economic empowerment affirmative action ee committee mission statements desired reality mission authorising processes vision statements vision strategic intent energizing strategy vision and mission namibia botswana renowned trainer principles of good governance corporate governance strategic responsibility responsibility of the board primary drivers of corporate governance core functions of corporate governance boards that have failed stakeholder interests stakeholders to corporate governance multi stakeholder model fais act financial advisory and intermediary services fais act 2002 team buiolding high performance teams capacitating procurement professionals mentorship and coaching procurement strategy total rewards strategies performance assessment work definition remuneration strategy performance management job grading worked norten kaplan internal balanced profit bos inverse trade irrelevant competition innovation share blue ocean strategy direct differentiation research kurt lewin adkar kotter importance od resistance stabilisers swaziland south africa strategic leadership austria mozambique lesotho field strategy development consulting seminars general wisdom words of wisdom wisdom qoutes by derek hendrikz customer service customer excellence search of customer excellence client service service excellence customer relationship management learning perspectives scorecard translate role of subsidiary company board members good subsidiary governance practice subsidiary independence legal risks of subsidiaries primary aspects of subsidiary management subsidiaries as separate legal entities social and environmental performance king report practices key elements of the king report king report board risk management executive vs non-executive board members sustainable economic growth functions of the board king report 3 king report 2 king report 1 incorporation of global governance trends king report governance board oversight committees board reporting standing committees board and committee structures orgtelligence systems intelligence business systems small medium enterprise small business sme fourth industrial revolution orgtologist orgtology orgamatics model orgamatics msm cma corporate governance in oman new cma governance code of oman nominations and remuneration committee changes in the governance code of oman muscat securities market capital market authority in oman subsidiary liabilities governance of subsidiary companies subsidiary companies subsidiary governance typical subsidiary governance problems task forces sustainable growth strategic impact of csr gaap rules gaap cost principle consistency assumption 10 gaap principles matching principle economic entity assumption revenue recognition principle gonging concern principle full disclosure principle gaap definition gaap governance materiality principle time period assumption general accepted accounting practice conservatism principle principles of good corporate governance strategic responsibility of boards exco anglo american shareholder model objectives of corporate governance introduction to corporate governance ad hoc committees advisory councils powers of the board audit committee board governance general liability of directors practical board management information that the board must have finance committee governance committee task forces and commissions executive committee board of directors governance environmental sustainability csr value creation economic environment csr as corporate philanthropy csr risk management csr environmental aspects social environment csr objectives corporate social responsibility operational impact of csr reference storage scm forces four information awareness approach offers objectively make understood gambits skilful diplomatic deadlocks think listen assess impasses close strategize prepare negotiations aims certainty legality proof rights basic delict bottle neck routine insourcing integrative outsourcing vs supportive passive choice aquisition critical independent disposal assets supply chain transport logistics assist avoiding options struggles win lose beneficial agreements lose lose mutually art concern constructive solutions plan involves register developing safety reliability event classification relevance asset vulnerability organisational viability interest ba prositions problem separate authors ury william fisher positions roger bargain giving getting book summarises egotiating yes styles accommodating collaborative advocate compromising competing stephen habits selling seven objection rejection covey prospecting angry difficult working anger legs verbal auditoty sensory arms eye knestetic hands feet non visual core isms relatedness job competencies descriptions generic reviews position obligation recruitment talent succession orientation improvement indicators review kpa reinforcement key areas measurement progress fear anxiety movement skill attitude willingness opportunity organisations perform hr hrd hrm reources terms termination breach intelectual property confidentiality cancellation level indemnity fees sla law formalities consensus reciprocity face empowerment processing mantain intent content words whole voice messages noise sender receiver tone compensa performance-based rewards trs career foundational environmental plans total bonus coach