Derrick Giles Resume 3-3
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Derrick Giles is seeking a sales management position that utilizes his experience in sales, customer service, training, and management. He has over 10 years of experience in retail management, sales, and customer service roles at companies like New Balance, Bass Pro Shops, Chili's Bar and Grill, and Sonic Drive-In. Giles strives to learn, grow, and motivate teams in a competitive work environment.
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Juan Cabrera Alvarez is a marketing student at Fairleigh Dickinson University with experience in sales, customer relations, and marketing. He has a 3.553 GPA and degrees from Fairleigh Dickinson University and Bergen Community College. His resume includes marketing roles at AOA Cleaning and Restoration and Premier Corporate Services, as well as experience in customer service roles at several restaurants. He is fluent in English and Spanish with skills in Microsoft Office, social media, and collaboration.Derrick Giles Resume 3-3
- 1. DERRICK M. GILES 5336 Storm King, Cibolo, TX 78108 C: (210) 363-5966 Dgiles87@gmail.com I am self-motivated and strive to learn and grow in a challenging work environment. I thrive in environments that offer a positive sales based competitive edge. My expertise in determining the needs of customers and explaining relevant features and benefits have helped boost company profitability as well as overall customer satisfaction. I am currently seeking a position that will benefit from my sales management experience, positive interaction and motivation skills to improve sales results and overall company profitability. Salesmanship Management Training Exceptional time management skills Strong interpersonal skills Strong conflict resolution skills Detail and Goal oriented Technology Mac software Windows software Microsoft: Word, Excel, Publisher, Power Point Social media channels: Facebook; Twitter; LinkedIN Team Leader & Southeast District Trainer, 05/2013 to Current New Balance Factory Inc. – San Marcos, TX Training Instructor for New Balance product and guest service New store openings: Merchandising, Organizing, Stocking Staff motivator: communicating sales goals, and daily tasks Community service liaison: organizing, recording and executing volunteering events Office operations manager Effectively resolved customer conflicts Daily shipping and receiving orders Handled customer inquiries and concerns Department Lead, 09/2011 to 05/2013 Bass Pro Shops – San Antonio, TX Merchandising Provide excellent customer service Staff scheduling Time management skills used to meet and exceed management goals and objectives PROFESSIONAL SUMMARY SKILLS WORK HISTORY
- 2. Responsible for ordering and maintaining inventory levels Daily cash flow, paperwork and deposits. Team Trainer/Server/Bartender, 09/2005 to 09/2011 Chili's Bar and Grill and Landry's Inc. – San Antonio, TX / Galveston, TX Created team service program Employee of the month in April 2010 at Chili's Team trainer Conflict resolution Sales Developed a network of peers and worked closely to improve the efficiency and effectiveness of the company Handled incoming calls Assistant Manager / Shift Leader / Cook, 06/2003 to 06/2005 Sonic Drive-In – Santa Fe, TX Assisted Manager with labor control, Shift Management and Customer Satisfaction. Daily reports: cash deposits, credit reports Strictly adhered to food safety standards Prepped and cooked food Promoted 3 times in 2 years Training Associates degree: Design and Merchandising, February 2014 International Academy of Design and Technology - San Antonio, TX GPA: President's List Received a letter grade of "A" in Retail Merchandising/Management and Design Internship - New Balance, San Marcos Coursework in Business and Communications High School Diploma: December 2005 Santa Fe High School - Santa Fe, TX Health and Fitness I am currently studying weight lifting and aspire to create a side business as a personal trainer Community Service I am active with multiple nonprofit charity organizations. Helping my community has been a passion of mine for several years. Community service has taught me many skills and increased my confidence. You never know when someone might need more help than yourself. EDUCATION HOBBIES