In a career spanning over 12 years in the Telecommunication Industry, I have managed various Contact Centers, Customer Sales, Service and Retention functions for both Local and Multinational Corporations.
I am currently looking after the Customer Service team at Avery Dennison as the Head of Customer Service for Sri Lankan operation. Previously I served as the Head of Contact Experience for Airtel Sri Lanka & managed BPO partner Aegis Lanka Pvt Ltd. Prior to that I managed Etisalat & Suntel call centers.
Tertiary qualified with a degree in B.Com Marketing Special from University of Sri Jayawardenapura, CIM UK & Master of Business Administration (MBA) qualification with University of S...
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