- A competent professional with over 13+ years of rich experience in Operations Management, Service Excellence Management, Process Improvement, Quality Assurance and Team Management in the BPO/ KPO sector.
- A keen planner & implementer with track record of setting up and managing the business operations with focus on overall profitability through optimal utilisation of resources.
- Demonstrated expertise in the development of new projects, setting up of new businesses / processes and implementing quality policies/ guidelines as per organizational / international standards.
- Demonstrated excellence in leading & implementing Lean Six Sigma projects and kaizen events using industr
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