Proficient at managing & leading teams for running successful process operations & experience of developing procedures and service standards for business excellence.
Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
Gained strong exposure in building cost models and completing bid documentation.
Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.