See: www.customerfocusconsult.com
Customer service consultant with deep and wide experience. When you hire me you will achieve profitable results 鈥� faster and better.
Your organization will be refreshed through the needs of your customer.
At present I do much work around managing and improving the day-to-day customer service. I use a widely proven and affordable Customer Experience Workshop methodology for quick results and developing a longer-term game plan. It invariably provides high value to my clients.
Also, I have found that many B2B companies have insufficient insight in their Share of Wallet of key customers and who loses and wins. My work provides concrete insight in
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customer focuscustomer satisfactioncustomer servicecustomer experiencemoments of truthcustomer loyaltycustomer service consultantcustomer service management
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