Friends in Business - How OSS & BSS benefit a Service Provider/ Operator?
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The document discusses how OSS/BSS systems can benefit telecommunications service providers and operators. It outlines several key benefits, including improving profitability, integrating with other systems to enhance customer experience, reacting faster to changes, offering differentiation from competitors, and making businesses more future-proof. It emphasizes that service providers require a flexible partner with experience across environments that can support growth plans. The ideal OSS/BSS solution partner is described as offering flexibility, showing compassion for partners' challenges, providing fast solutions, and demonstrating versatility to support market expansion.
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Friends in Business - How OSS & BSS benefit a Service Provider/ Operator?
- 1. A product As used in this document, SURE! is a Magnaquest Product. Please visit for a detailed description of the end towww.experiencesure.com end Subscription Life cycle Management suite. Please visit for a detailed corporate pro鍖le.www.magnaquest.com Follow us at: In Business Friends Partners How OSS and BSS Bene鍖t a Service Provider / Operator? Discover the ideal traits of an ideal OSS/BSS Solution partner and 鍖nd a Friend for Life
- 2. roadband Operators require a system to monetize their services leveraging their network to its fullest Bpotential, maintain & operate the same, and have a feedback mechanism to improve the overall process. Assuming that all the above-mentioned aspects are addressed, the logical outcome is that the operator grows in subscriber base, service portfolio, lexi-plans, and scores of other outcomes. It is important for an operator to realize that the journey to get to a surge of growth is not an easy one. B/OSS systems can quickly become out-dated and one might not realize this until the damage is already done. Therefore, you require a growth partner with experience in handling your future requirements to bring growth and sustainability to your business. How OSS and BSS Bene鍖t a Service Provider / Operator? OSS/BSS systems can do more for an operator, like improving pro itability and o鍖ering what your customers desire even before they can articulate the same. In addition, seamlessly integrate with other systems that can improve customer experience, react to change faster and better, o鍖er clear di鍖erentiation from competition and develop your business. While these practices bring sustainability to your operations, they can also make your business future proof. Follow us at: In order to achieve the same, you require a partner who understands an operator's business and the core challenges involved, a partner who has experience across environments, who grows with the operator as he grows, makes the migration to next generation systems with ease without disrupting your current operations and above all does not sti le you with the burden of high CAPEX. In a snapshot, you require a partner whom you can trust throughout your evolution towards unprecedented growth. If you are an operator with a vision, or aspiring to be one; you require an O/BSS solution partner/ vendor who shares your vision, vigour, and above all has an excellent product o鍖ering. Here is what you have to keep an eye out for if you want to be sure that you are working with the right partner. What to look in an ideal OSS/BSS Solution Partner / Vendor? Flexibility As an service provider's technology partner, you'll ind yourself working with operators with diverse backgrounds, diverse requirements but with a common goal of process optimization aimed at growth. You would want the OSS/BSS system that you are working with to o鍖er the lexibility to provide quick solutions to your customers to include, lexibility in feature set o鍖ered, price as well as implementation timelines.
- 3. How OSS and BSS Bene鍖t a Service Provider / Operator? Follow us at: Compassion towards Partner Challenges When you promise things to your customers, you expect that your partner understands and respects the same. You'd like them to work with a partner who anticipates your challenges upfront and prepares himself to meet the same. He understands that billing outage, service disruption and etc. are key KRAs of your customer and would always take care that none of it would happen so that your credibility is never at stake. Fast and Furious In order to serve operators of di鍖erent sizes, access technologies and geographies, you require to help them quickly to create and ef iciently manage(without compromising on quality) hundreds of complex o鍖erings and provision services that combine network, IT and service quality considerations. You require a partner that can provide you with a catalogue-driven, component-based approach, because it opens systems to greater collaboration and innovation, with in-house as well as third party systems. It lets operators execute and support new business models and address scalability even when dealing with a multitude of revenue-creation approaches and commercial Versatility As a growth strategy, when you want to enter adjacent markets, you'll require your partners to support your growth plan. You would want your partner to provide solutions for similar domains or accommodate and align your growth plan to theirs so that your working relationship can be extended to new markets and new segments as well. In short, you would want your partner to be versatile and have the willingness to experiment.
- 4. The right vendor will accelerate your sales, reduce your sales cycle times and implementation times. In short, the sum will be greater than the individual parts. At the end of the day, both of you will realize the end goal of delighting your customer with less e鍖ort resulting in more customer satisfaction. The business bene its can be summarized as follows: Innovate go-to-market models to increase market share Access cutting-edge solution and expert consulting designed to ensure innovative and valuable solutions for mutual or prospective customers Access each other's global network of customers and partner ecosystem and partner solutions directory Find new customers via each other's lead management teams and systems Enhance existing and future o鍖erings through strategic consulting and mapping sessions Gain critical technical expertise from leaders in their respective domains, through web-based and in person training Leverage the backing of each other's support desk and technical expertise Business Bene鍖ts of Having the Right OSS/BSS Solution Vendor as a Growth Partner This publication contains general information only and is based on the experiences and research of SURE! practitioners. SURE! is not, by means of this publication, rendering business, 鍖nancial, investment, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a quali鍖ed professional advisor. SURE!, its af鍖liates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication. Copyright 息 2014 SURE! A Magnaquest Product. All rights reserved. Follow us at: Some CustomersSURE! How OSS and BSS Bene鍖t a Service Provider / Operator?