Paid marketing is actually necessary if you really want to get your app out there, as there are literally millions of competitors on the market. These are some of the most effective paid marketing strategies that you could go for.
Consumers Demand Digital Experience In StoreDemandware
油
The document discusses how today's consumers expect a seamless shopping experience both online and offline. It finds that consumers do significant online research before purchases and trust online reviews and data more than advice from store employees. However, many consumers are still influenced to purchase in stores after online research. Retailers need to provide connected experiences that span both digital and physical channels to meet consumer demands and improve sales.
10 Mind-Blowing Mobile Marketing Stats For Stronger Marketing Campaignspocto
油
Here are Some of the mind blowing Mobile Marketing Stats for stronger promoting which will upgrade your current marketing campaign one way or the other. If these statistics are not enough for you, buy this one. More than 85% of the smartphone Users can live without water but not without their gadgets.
The document discusses Walgreens' strategies for improving their online customer experience and engagement. It outlines different customer segments and their needs. It then details Walgreens' multichannel approach including expanded online services like pharmacy chat, mobile apps, and scan-and-refill. Case studies show how these new digital tools increased traffic, adoption rates, customer satisfaction and loyalty.
7 Steps to Succeed in Multiple Channel RetailPimcore
油
Check out these key steps to succeed in multichannel retailing!
Learn how you can deliver personalized omnichannel shopping experiences to customers using Pimcore, http://bit.ly/2vilNsN
7 Steps to Succeed in Multi Channel RetailRahul Singh
油
Check out these key steps to succeed in multichannel retailing!
Learn how you can deliver personalized #omnichannel shopping experiences to customers using Pimcore http://bit.ly/2InVN88
Mapping Manulife's Direct to Consumer Path-to-PurchaseDelvinia
油
In his presentation at the CMA's 2013 National Convention, Delvinia President Steve Mast shared examples from Delvinia's work with Manulife Financial, Steve will illustrate how the firm used customer journey mapping within its direct to consumer business to identify opportunities to innovate and improve the customer experience.
Omnichannel experiences have become essential for retailers as many consumers now expect a seamless shopping experience across multiple channels like e-commerce, mobile, in-store, and social media. Retailers face increasing pressure to provide consistent experiences for consumers regardless of which channel they use. A snapshot of customer expectations and trends shows that over one-third of consumers use two or more channels for purchases, many won't visit stores without online inventory data, and the majority are omnichannel shoppers.
This survey report from RadiumOne summarizes key findings about mobile usage and shopping behaviors:
- Over half of respondents use their phone 30+ times per day, showing high opportunities for brands to reach consumers.
- Users are most likely to click mobile ads when using familiar apps or games.
- 61% of respondents made a mobile purchase in the last 6 months, and over 70% of those buyers purchased 4+ times.
- Comparison shopping and finding coupons are popular pre-shopping and in-store mobile activities.
- Half of respondents actively interact with and click on mobile ads.
The document summarizes consumer research on a proposed deals app called bigDL. Some key findings include:
1) 97% of consumers surveyed said they would download a free app that provides the best high street deals and money-off vouchers.
2) Consumers wanted targeted deals based on their preferences and location and were willing to provide personal data to receive more relevant deals.
3) Features like real-time geo-location alerts on nearby deals and a price comparison tool were very appealing to consumers and seen as differentiators compared to other deals apps.
With the holiday season approaching, the research surveyed more than 2,000 American adult shoppers, exploring their current attitudes, habits, and use of technology as part of the shopping experience. It shows that to succeed during the holidays, retailers need to fix the disconnected shopping experiences, empower store associates with technology and target the trillion-dollar millennial consumer.
Building and maintaining a loyal customer base isnt easy. It takes more than just a good product or service to earn a customers devotion. Offering a rewards program isnt enough, either. Given the voluminous number of loyalty programs available to consumers, brands must find innovative ways to engage today's empowered shoppers. A snapshot look at the loyalty landscape underscores the need and opportunity for brands to offer more engaging rewards programs.
A look at the Digital Future of Global Retailfatima javaid
油
The document discusses the future of digital marketing and retail. It describes an "Integral Reality" future where the digital and physical worlds are intertwined. It also outlines how the customer purchase journey will evolve to rely more on online reviews and social recommendations, with data showing consumers are influenced by online ads and trust online recommendations. The purchase process is trending toward increased ecommerce sales as consumers now evaluate and bond with purchases after making them.
Drive Potential Customers With Effective Mobile Marketingspocto
油
In a nutshell, customer conduct has changed significantly and the credit for this is shared among brilliant gadgets and platforms like Mobile search engines, Social Media and Mobile Apps. However, the real force which taps their customer potential is called Mobile Marketing.
Mobile shopping experiences should be seamless from discovery to purchase to keep customers engaged. Instagram is effective for product discovery since 70% of online shoppers use it and visual content draws interest. To enhance the mobile experience, companies should offer fast shipping, variety, competitive prices, and security while leveraging Instagram's large audience and visual platform.
This document discusses how customer service can be used as a marketing tool to increase revenues. It provides data showing that brands who improve customer service see 10-15% revenue increases while lowering costs 15-20%. Additionally, 70% of Americans are willing to spend more with companies providing excellent customer service. The document then discusses specific strategies like capturing customer data from websites and mobile apps, using CRM software to track metrics, engaging customers on social media and search, implementing loyalty programs, and holding events to generate more business.
ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile EditionForeSee
油
Retailers in the UK need to address customer satisfaction on mobile platforms. Satisfied customers are more loyal and purchase more, so improving the mobile shopping experience can increase sales across all channels. Smartphone penetration in the UK is growing rapidly and mobile is driving most digital sales growth. However, customer satisfaction is currently 4 points lower for mobile sites than traditional websites. To close this gap, retailers should measure satisfaction, understand customer needs, and improve the mobile experience.
Driving Growth With Omnichannel Marketing MoEngage Inc.
油
Todays consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
The document discusses smartphone usage trends in Indonesia, noting that over 95 million Indonesians use smartphones, with 95% using their phones for search and spending over 2 hours daily on mobile versus 1 hour on desktop. It also notes that 57% of smartphone users have made purchases from their phones. While most online shopping and purchases start on smartphones, 61% of users continue their sessions on desktops or laptops. Offline shoppers spend more time researching on smartphones but are more likely to make purchases in stores.
Mobile marketing: why you can no longer do without itmob.is.it
油
Top reasons and ideas for convincing your customers they need a mobile strategy and your mobile marketing services. Free and white-label presentation you can use as you want and where you want it.
MIR Interview with Adam Froman, CEO of Delvinia and AskingCanadians
Is the social media hype about being cool or about making money?
For Adam Froman, the answer is easy: Marketers need to be very clear about how social media activity supports overall business strategy. Only if the digital experience fi ts into the whole customer journey will consumers become engaged and add value to the company and only then will the social brand become cool.
Create - Day 2 - 12:15 "Attention to Retail: An Exploration Into the Customer...PerformanceIN
油
Join Severine Philardeau, VP of partnerships at VoucherCodes.co.uk, as she explores two of the biggest trends driving retail today: a skyrocketing use of mobile technologies and consumers' addiction to deals.
Delegates can see how the rise of digital has changed the way retailers do business, but also how consumers' expectations have shifted dramatically.
Severine intends to share proprietary research on the new consumer journey while explaining how marketers can take advantage.
Mobile marketing is increasingly important as people spend more time on their phones. While consumer preference favors mobile apps over mobile sites for browsing convenience, 65% of US smartphone shoppers prefer using mobile web over apps for shopping. Marketers should consider both mobile apps and sites based on their business needs. Customers also use their phones in stores for information and prefer customer service through social media and businesses with active online communities.
This document provides a template and example for mapping out a customer's retail journey from awareness to purchase. It includes templates for each stage of the journey (awareness, consideration, decision, delight) with slots to include relevant statistics. The example journey walks through a customer named Kevin seeing an Instagram post, browsing online, visiting stores, and purchasing a watch. The document also includes additional pre-designed template slides with statistics and resources like icons that can be used to customize the journey mapping.
This document discusses emerging digital marketing trends for 2016. It finds that the top trend is the rise of video across digital platforms, as consumers are increasingly consuming video content on websites, social media, and in online ads. It also discusses other trends like influencer marketing, increased "buy now" functionality on social media, using social listening to inform brand decisions, and mapping cross-device consumer journeys. The overarching theme is that all of these trends are focused on putting consumers at the center of marketing strategies. Brands will need to respond by soliciting consumer input and feedback to better understand and meet consumer needs.
Este documento proporciona instrucciones en 7 pasos para crear y personalizar una visualizaci坦n de palabras en wordle.net, que incluye ingresar a la p叩gina web, seleccionar "Crear", escribir palabras, hacer clic en "Ir", alterar las palabras aleatoriamente seg炭n se desee y guardar o imprimir la imagen resultante.
La Canon EOS Rebel t3i es una c叩mara accesible que ofrece caracter鱈sticas profesionales como una pantalla articulada, un sensor de 18 megap鱈xeles para im叩genes de alta calidad, controles manuales para video en alta definici坦n, y compatibilidad con una variedad de objetivos Canon, haci辿ndola una herramienta 炭til para fot坦grafos y usuarios de video de bajo costo en comparaci坦n con otras opciones.
This survey report from RadiumOne summarizes key findings about mobile usage and shopping behaviors:
- Over half of respondents use their phone 30+ times per day, showing high opportunities for brands to reach consumers.
- Users are most likely to click mobile ads when using familiar apps or games.
- 61% of respondents made a mobile purchase in the last 6 months, and over 70% of those buyers purchased 4+ times.
- Comparison shopping and finding coupons are popular pre-shopping and in-store mobile activities.
- Half of respondents actively interact with and click on mobile ads.
The document summarizes consumer research on a proposed deals app called bigDL. Some key findings include:
1) 97% of consumers surveyed said they would download a free app that provides the best high street deals and money-off vouchers.
2) Consumers wanted targeted deals based on their preferences and location and were willing to provide personal data to receive more relevant deals.
3) Features like real-time geo-location alerts on nearby deals and a price comparison tool were very appealing to consumers and seen as differentiators compared to other deals apps.
With the holiday season approaching, the research surveyed more than 2,000 American adult shoppers, exploring their current attitudes, habits, and use of technology as part of the shopping experience. It shows that to succeed during the holidays, retailers need to fix the disconnected shopping experiences, empower store associates with technology and target the trillion-dollar millennial consumer.
Building and maintaining a loyal customer base isnt easy. It takes more than just a good product or service to earn a customers devotion. Offering a rewards program isnt enough, either. Given the voluminous number of loyalty programs available to consumers, brands must find innovative ways to engage today's empowered shoppers. A snapshot look at the loyalty landscape underscores the need and opportunity for brands to offer more engaging rewards programs.
A look at the Digital Future of Global Retailfatima javaid
油
The document discusses the future of digital marketing and retail. It describes an "Integral Reality" future where the digital and physical worlds are intertwined. It also outlines how the customer purchase journey will evolve to rely more on online reviews and social recommendations, with data showing consumers are influenced by online ads and trust online recommendations. The purchase process is trending toward increased ecommerce sales as consumers now evaluate and bond with purchases after making them.
Drive Potential Customers With Effective Mobile Marketingspocto
油
In a nutshell, customer conduct has changed significantly and the credit for this is shared among brilliant gadgets and platforms like Mobile search engines, Social Media and Mobile Apps. However, the real force which taps their customer potential is called Mobile Marketing.
Mobile shopping experiences should be seamless from discovery to purchase to keep customers engaged. Instagram is effective for product discovery since 70% of online shoppers use it and visual content draws interest. To enhance the mobile experience, companies should offer fast shipping, variety, competitive prices, and security while leveraging Instagram's large audience and visual platform.
This document discusses how customer service can be used as a marketing tool to increase revenues. It provides data showing that brands who improve customer service see 10-15% revenue increases while lowering costs 15-20%. Additionally, 70% of Americans are willing to spend more with companies providing excellent customer service. The document then discusses specific strategies like capturing customer data from websites and mobile apps, using CRM software to track metrics, engaging customers on social media and search, implementing loyalty programs, and holding events to generate more business.
ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile EditionForeSee
油
Retailers in the UK need to address customer satisfaction on mobile platforms. Satisfied customers are more loyal and purchase more, so improving the mobile shopping experience can increase sales across all channels. Smartphone penetration in the UK is growing rapidly and mobile is driving most digital sales growth. However, customer satisfaction is currently 4 points lower for mobile sites than traditional websites. To close this gap, retailers should measure satisfaction, understand customer needs, and improve the mobile experience.
Driving Growth With Omnichannel Marketing MoEngage Inc.
油
Todays consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
The document discusses smartphone usage trends in Indonesia, noting that over 95 million Indonesians use smartphones, with 95% using their phones for search and spending over 2 hours daily on mobile versus 1 hour on desktop. It also notes that 57% of smartphone users have made purchases from their phones. While most online shopping and purchases start on smartphones, 61% of users continue their sessions on desktops or laptops. Offline shoppers spend more time researching on smartphones but are more likely to make purchases in stores.
Mobile marketing: why you can no longer do without itmob.is.it
油
Top reasons and ideas for convincing your customers they need a mobile strategy and your mobile marketing services. Free and white-label presentation you can use as you want and where you want it.
MIR Interview with Adam Froman, CEO of Delvinia and AskingCanadians
Is the social media hype about being cool or about making money?
For Adam Froman, the answer is easy: Marketers need to be very clear about how social media activity supports overall business strategy. Only if the digital experience fi ts into the whole customer journey will consumers become engaged and add value to the company and only then will the social brand become cool.
Create - Day 2 - 12:15 "Attention to Retail: An Exploration Into the Customer...PerformanceIN
油
Join Severine Philardeau, VP of partnerships at VoucherCodes.co.uk, as she explores two of the biggest trends driving retail today: a skyrocketing use of mobile technologies and consumers' addiction to deals.
Delegates can see how the rise of digital has changed the way retailers do business, but also how consumers' expectations have shifted dramatically.
Severine intends to share proprietary research on the new consumer journey while explaining how marketers can take advantage.
Mobile marketing is increasingly important as people spend more time on their phones. While consumer preference favors mobile apps over mobile sites for browsing convenience, 65% of US smartphone shoppers prefer using mobile web over apps for shopping. Marketers should consider both mobile apps and sites based on their business needs. Customers also use their phones in stores for information and prefer customer service through social media and businesses with active online communities.
This document provides a template and example for mapping out a customer's retail journey from awareness to purchase. It includes templates for each stage of the journey (awareness, consideration, decision, delight) with slots to include relevant statistics. The example journey walks through a customer named Kevin seeing an Instagram post, browsing online, visiting stores, and purchasing a watch. The document also includes additional pre-designed template slides with statistics and resources like icons that can be used to customize the journey mapping.
This document discusses emerging digital marketing trends for 2016. It finds that the top trend is the rise of video across digital platforms, as consumers are increasingly consuming video content on websites, social media, and in online ads. It also discusses other trends like influencer marketing, increased "buy now" functionality on social media, using social listening to inform brand decisions, and mapping cross-device consumer journeys. The overarching theme is that all of these trends are focused on putting consumers at the center of marketing strategies. Brands will need to respond by soliciting consumer input and feedback to better understand and meet consumer needs.
Este documento proporciona instrucciones en 7 pasos para crear y personalizar una visualizaci坦n de palabras en wordle.net, que incluye ingresar a la p叩gina web, seleccionar "Crear", escribir palabras, hacer clic en "Ir", alterar las palabras aleatoriamente seg炭n se desee y guardar o imprimir la imagen resultante.
La Canon EOS Rebel t3i es una c叩mara accesible que ofrece caracter鱈sticas profesionales como una pantalla articulada, un sensor de 18 megap鱈xeles para im叩genes de alta calidad, controles manuales para video en alta definici坦n, y compatibilidad con una variedad de objetivos Canon, haci辿ndola una herramienta 炭til para fot坦grafos y usuarios de video de bajo costo en comparaci坦n con otras opciones.
Fernando Gonz叩lez logr坦 una victoria en tres sets sobre Simone Bolelli en la primera ronda del Abierto de Viena. Gonz叩lez perdi坦 el primer set 4-6 pero gan坦 el segundo en un tie break 7-2 y el tercero 6-2. Ahora enfrentar叩 en segunda ronda al let坦n Ernests Gulbis, con quien no tiene antecedentes previos.
El documento presenta los pasos para analizar un problema y resolverlo, incluyendo elegir un problema com炭n, generar varias soluciones en grupo, y analizar la soluci坦n seleccionada. Proporciona instrucciones para completar un proyecto tecnol坦gico en el curso b叩sico de conectar igualdad impartido por la profesora Carolina Quinodoz.
Este documento propone el uso de Internet y sus aplicaciones como una estrategia de informaci坦n y obtenci坦n de nuevos conocimientos para los estudiantes de ingenier鱈a de telecomunicaciones de la Universidad Ferm鱈n Toro. El documento analiza las bases te坦ricas y legales que sustentan esta propuesta y define t辿rminos clave como Internet, estrategia e informaci坦n.
A bilingual dictionary is an important tool for understanding texts in English as it provides word translations without changes in conjugation or tense. Users should carefully select the word category, meaning, and context when looking up entries and consider synonyms to enrich vocabulary and translations. A bilingual dictionary contains additional resources like images and maps that can further aid understanding when translating texts.
Admin Service Coordinator (Furniss) (2)Maria Furniss
油
The job description is for an Administrative Services Coordinator position in the Finance & Administration department. The coordinator is responsible for coordinating building projects, acting as a liaison between staff and vendors, and providing backup receptionist duties. Additional responsibilities include designing digital signs, hosting events, and maintaining public relations. The coordinator reports to the Senior Director of Administrative and AV Services. Duties include coordinating building systems, facilities issues, office services, and special projects.
Resonance JEE Advanced Paper 1-solutionsaskiitians
油
Resonance JEE Advanced Paper 1-solutions
Luis A marquez R. uso del diccionario ingles 1 UTS LARA2015101010
油
USO DEL DICCIONARIO.
PARA MI EL USO DEL DICCIONARIO ES
es un instrumento indispensable para el estudiante del idioma ingl辿s cuya lengua activa es el espa単ol. Sin embargo, el diccionario no es infalible. Su grado de confiabilidad depende de los autores.
El documento presenta informaci坦n sobre pr辿stamos de libros realizados por profesores de dos colegios a sus estudiantes. Se detallan los c坦digos y nombres de los colegios, profesores, libros, editoriales, asignaturas, y los pr辿stamos realizados con fecha. La informaci坦n se organiza en tres formas normales para normalizar los datos.
People now reflexively turn to their smartphone to search for information and make purchasing decisions. This document discusses how brands can reach consumers during these "micro-moments" by being present when people search on their phones, providing useful information to help with research, and enabling quick purchases. It provides examples of companies like Sephora, Unilever, Argos and Fancy that optimized their mobile experiences for the different micro-moments in the consumer journey.
Although money is being poured into the online experience the physical retail store remains an important channel in the experience for customers. However, a disparity is emerging between the expectations customers have and the investment retailers are making. While retailers believe enough is being done to re-imagine the physical store experience, customers disagree. In this paper we explore the disparity and what to do about it.
This document discusses how mobile devices are changing consumer shopping behavior in 7 key ways:
1. Mobile is becoming the primary platform for online shopping research and purchases, with the majority of digital shoppers expected to be mobile shoppers by 2016.
2. Reviews and customer content significantly increase mobile conversion rates. Including these on mobile sites and apps can boost sales.
3. Holiday shopping sees spikes in mobile traffic, and mobile shoppers who use their devices over the holidays tend to continue mobile shopping year-round.
4. While mobile showrooming does impact purchases, it can also drive in-store sales if retailers encourage mobile research and offer price matches.
5. Store-specific
Digital impact-on-in-store-shopping research-studiesMarco Ma
油
Digital technologies have changed how consumers shop both online and in stores. While it is commonly believed that online shopping will replace physical stores, research reveals a more nuanced picture:
1. Consumers pursue information throughout the shopping process, both online and in stores, seeking information before, during and after visits.
2. When information is lacking in stores, consumers feel frustrated and are more likely to shop elsewhere. However, providing local store information online can drive consumers to physical locations.
3. Rather than distracting consumers, smartphones in stores provide an opportunity if retailers optimize their online search visibility and mobile experiences to engage shoppers in store.
The document discusses online grocery shopping in India. It first provides background on the growth of e-commerce in India, noting that online retail makes up 15% of the 50,000 crore e-commerce market. The document then outlines the scope and objectives of a study on online grocery shopping conducted by Nirala Imex Inc., which aims to determine consumer attitudes, influential factors, and preferences regarding online grocery shopping. Finally, the document discusses concepts relevant to consumer perception and buying behavior that will inform the study's analysis.
5 things you need to know about selling to local consumersStreet Fight
油
The document discusses 5 key points about selling to local consumers in the modern retail landscape:
1. Retailers must integrate their online and physical operations to meet consumers' expectations of seamless cross-channel experiences.
2. Retailers need to focus on providing a unified consumer experience, not specific devices, as consumers expect consistency across channels.
3. The traditional sales funnel no longer applies, as consumers make purchase decisions and fulfillment across different channels in non-linear ways.
4. Mobile is increasingly important for enabling in-store experiences rather than just online sales, and ties together the consumer shopping journey.
5. Innovation in mobile is shifting from content discovery to enabling commerce tasks like
This document is a 2018 customer loyalty guide from Inte Q, LLC that provides 10 ways for brands to get more value from their loyalty programs. It discusses thinking beyond products and purchases to focus on experiences, viewing loyalty as a two-way street by being loyal to customers, hyper-personalizing communications, leveraging mobile, embracing omni-channel experiences, engaging millennials on social media, using social data beyond just likes, understanding the full online to offline customer journey, considering paid loyalty programs, and utilizing first-party customer data.
Consumer behavior in digital world - A New DimensionMoses Gomes
油
Consumer behavior study helps to identify consumers and target audience, the study provides in depth analysis, which helps to identify the target audience. With the advent of social media, the process of studying consumer behavior has changed drastically. Social media along with Big Data helps to give better insights about consumers, this will prove a boon in the coming decade for marketers.
Great white paper report published by St. Joseph Communications on Omni-channel advertising focused around providing solutions to retailers and brands.
U.S. Pulse of the Online Shopper U.S. Study Infographic (2016)Jim Clifford MBA
油
The UPS Pulse of the Online Shopper survey found that tech-savvy shoppers are transforming retail through their use of technology. Millennial shoppers in particular set the pace by making nearly half of their purchases online and being more likely to use new technologies like mobile payments and automated reorders. Retailers must keep up by delivering seamless omnichannel experiences and embracing innovations like beacons, showrooming, and new store technologies to remain competitive.
81% des utilisateurs utilisent d辿sormais leurs terminaux mobiles pour rechercher des produits avant de se rendre en magasin. L辿tude note par ailleurs quen un an les smartphones ont remplac辿 les tablettes comme vecteurs privil辿gi辿s dachats retail.
Les deux tiers des acheteurs font leur recherche pr辿alable la maison.
Mobile Audience Insights Report focuses on how mobile is impacting consumer retail behavior. Key findings include:
- Smartphones have replaced tablets as the top device for researching retail products, with smartphone usage growing 110% from 2013.
- Retail consumers engage with mobile earlier in the purchase process, researching high-priced items over a month in advance.
- Retail mobile ads drove 51% more in-store traffic in 2014 than non-retail mobile ads, demonstrating mobile ads' effectiveness for retailers.
eCommerce appetite and adoption is at an all-time high.
If there was ever any uncertainty as to whether there was sufficient demand for grocery eCommerce, new research has put an end to any doubts, and has provided answers to the question thats currently top of all retailers minds: Should we be selling our products online?
Mercatus has released the results from a survey conducted in the first quarter of 2016 in a brand new report entitled Insights into Grocery eCommerce 2016.
Among the key findings in the report:
Your customers, regardless of age, are online, consider themselves to be technologically savvy, and are making more digital purchases than ever before.
Consumers are willing to order groceries from locations other than their favorite store for the convenience of click-and-collect shopping.
The connected shopper. Fallacy fad or reality?Simon Etchells
油
Does the connected shopper really exist? Is ominchannel a trend or the future?
As the line between physical and digital begins to blur, what is the role, relevance and importance of the various channels in omni channel? With examples, case studies and insights I explore what the connected shopper paradigm means for now and the future.
How Seamless are You?
Accenture went on a journey to understand consumer preferences to shop seamlessly across channels
and the ability of retailers to deliver that seamless experience.
2016 ups pulse of the online shopper_executive summary_finalHung Vu
油
This document provides an overview and summary of key findings from the 2016 UPS Pulse of the Online Shopper study. Some of the main trends covered include the growing importance of mobile shopping, with over half of purchases now made on smartphones; the influence of social media on purchasing decisions; the major role of third-party marketplaces in e-commerce; and consumers' openness to alternative delivery locations and notifications regarding deliveries. The document also discusses preferences around returns and highlights opportunities for retailers to enhance the omnichannel shopping experience.
5 Things You Need to Know About Selling to Local Consumers Street Fight
油
Toward the end of last year, American shoppers reached a remarkable milestone: consumers spent more in retail stores on products which they had researched on the Internet, than those they had not. According to eMarketer, Web-influenced offline sales now account for the largest category of retail spending in the American economy.
In the deck below, we take a look at the fundamentals of selling to the modern shopper. Informed, engaged and experimental, the modern consumer expects consistency and collaboration across a buying experience. More than anything else, however, shoppers retailers to listen, adapt and meet their demands across the digital and physical divide.
A groundbreaking study by TNS proves that mobile apps are not disrupting purchases in anything like the numbers that previous research suggests. Far from being threatened by mobile, retailers are in the best position to take advantage of it.
This document outlines plans to transform digital retail marketing efforts according to 8 principles: always learning, creating experiences for all touchpoints, connecting with customers online, helping customers shop anywhere, listening to understand customer needs, knowing key metrics, quickly providing solutions, and collaborating across teams. The goal is to satisfy changing consumer expectations for seamless, personalized shopping. Retailers are urged to improve their online presence, engage customers on social media, respond to reviews, and enable digital shopping in stores. Teams are asked to assess skills, share best practices, and ensure top customer experiences online and through new technologies.
Mobile Shopping Cliffhanger Research PaperJohn Hibel
油
The document summarizes research conducted on mobile shopping apps. It found that while consumers are increasingly embracing online and mobile shopping, they are dissatisfied with the customer service available through mobile shopping apps. Specifically, 39% were disappointed by the inability to get help within apps and 71% will abandon their cart if they encounter struggles. The research suggests retailers need to integrate customer service into their mobile apps in order to improve satisfaction and loyalty, drive repeat purchases, and avoid losing sales from abandoned carts. Providing seamless customer service within apps could increase the likelihood consumers will return by 77% and do additional business by 95%.
8. 88% of people agree that
having a mobile device with
real time information make
them more spontaneous with
shopping and in general more
open to discovering new
things. - Latitude
9. 63% of people
expect to be doing
more shopping on
their mobile devices
over the next couple
of years. - Latitude
10. As online store continue to dominate , how will
retailer engage shoppers along the new
consumer journey?
11. Think of answers for following
questions-
What does a shopper visiting a retail shop expects and
wants?
What does a retail shop typically expects (Profit I know
but how?)
12. To win the hearts of the
customers, retailers
must share the precise
info at the fortune of the
moment, and cater to the
customers need by
executing the requisite
processes proficiently.