Frederic serves CIOs and their business partners by predicting the long-term business impact of business technology in the Age of the Customer. As part of Forrester's research management team in Asia-Pacific, he helps organizations develop customer obsessed strategies that drive growth. His research focuses on software-asset-based models and their role in clients' digital transformation initiatives; he also analyzes the shifting and consolidating tech services and outsourcing markets.
In addition, Frederic regularly advises end user clients on the technology services providers and markets in Asia-Pacific, helping clients understand the landscape as well as best practices for service provi...
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