Highly successful track record of delivering salesforce.com within sales, marketing and customer service sectors. Experienced in delivering both the technology enablers and the business change required for benefit realisation. MBA, Prince II and MSP Practitioner accreditation. Salesforce.com Sales & Service Cloud certified. Marketo Certified Consultant.
Specialties: salesforce.com implementation, sales and customer service / support process re-design, data migration / data quality, CRM user adoption, lead generation, marketing automation, Marketo.
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