Personal Information
Organization / Workplace
Charleroi Area, Belgium Belgium
Occupation
Service Delivery Team Leader
Industry
Technology / Software / Internet
About
• service levels monitoring
• agents monitoring and coaching
• Avaya DB specialist
• service improvement process driver
• creation/configuration/improvement of all call flows for incoming calls
• creation, management and analyse of all internal reports and customers reports
• maintenance and management of the login system for all calls / tickets, quality control
• detection of problems, escalation and sharing of the information between all parties
• management of the WFM tool, creation, analyse, modifications of all forecast et timeshift.
Contact Details