鈥� service levels monitoring
鈥� agents monitoring and coaching
鈥� Avaya DB specialist
鈥� service improvement process driver
鈥� creation/configuration/improvement of all call flows for incoming calls
鈥� creation, management and analyse of all internal reports and customers reports
鈥� maintenance and management of the login system for all calls / tickets, quality control
鈥� detection of problems, escalation and sharing of the information between all parties
鈥� management of the WFM tool, creation, analyse, modifications of all forecast et timeshift.
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
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