ºÝºÝߣ

customer experience geert martens loyalty 4c consulting management strategy management consulting consultants touchpoints brand social media beyond philosophy branding customer centricity improve crm research marketing nps belgium advocacy emotions customer engagement moments of truth engagement cem custexp 4c consulting churn digital mobile benchmark innovation madonna smart solutions data-driven analytics campaign management cem lady gaga customer intelligence churn prediction direct marketing sanoma magazines lean six sigma lead-to-sales nice to know you sas sas institute #ntky2012 #ddmc2012 stima social promoters iir belgacom vision channel b2b telecom proximus consulting cross-channel @geert_martens recruitment emotional intelligence customer satisfaction °ùé´Úé°ù±ð²Ô³¦±ð²õ vacature candidate experience sas enterprise miner data modeling sas base steven raekelboom humo customer experience management