際際滷

際際滷Share a Scribd company logo
Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Contact Centre Management Consultant 皚鏝 Delivering great customer service experiences more cost-effectively!
Industry
Consulting / Advisory
Website
About
Im a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Contact Details

Presentations(7)油

See all
Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
Counting what counts in contact centres: Perspectives on Business QA - Mar 2014Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
Counting What Counts in Contact Centers - Call Quality Monitoring
Counting What Counts in Contact Centers - Call Quality MonitoringCounting What Counts in Contact Centers - Call Quality Monitoring
Counting What Counts in Contact Centers - Call Quality Monitoring
Counting what Counts in Contact Centres - A Course Introduction
Counting what Counts in Contact Centres - A Course IntroductionCounting what Counts in Contact Centres - A Course Introduction
Counting what Counts in Contact Centres - A Course Introduction

Documents(1)油

Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!
Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!
Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!