Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Contact Centre Management Consultant 皚鏝 Delivering great customer service experiences more cost-effectively!
Industry
Consulting / Advisory
Website
About
Im a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond.
I help clients deliver great customer service experiences more cost-effectively.
Contact Details
Tags
call centres
contact centres
call centers
customer experience
customer service
counting what counts
productivity
operations
quality monitoring
customer access
service level
customer relationship management
#technology #
#technologyinsight
#contactcenter
#callcentre
#technologyselection
#vendorselection
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