Norma Huibregtse is an innovative Customer Experience Strategist, Business Coach, Speaker and Blogger and is known as the Loyalty Lady. She is owner of Captivated Customers, an organization she founded to inspire small business owners in the service industry to captivate their customers and turn them into loyal fans so that their businesses can experience gain more customers, receive more sales from existing customers and increase profits.
Norma has spent 20+ years in sales and customer service with both her own businesses and others. She is now dedicated to working with small business owners, helping them attract, connect and engage with their customers.
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