Personal Information
Organization / Workplace
New Taipei City, Taiwan, Taiwan(R.O.C.) Taiwan
Occupation
Customer Relationship Manager
Industry
Retail
Website
About
醤嗤6定捲０弦楡軆棐鍵l婢砧賛遊々、仝晒捲嫣殻々欺仝捲孳殫仂拭坑秒L棐諺浸々式仝|晒秀h々嶄挟賀仝捲嬪期c々崑薦f廁M壓瘁吽秤r旗撹蘓音x音議盞育。
With a 6-year-experience in Taiwan leading E-comm. company's contact center, Bryant excels in:
- Developing Digital Service (Chatbot, Omni-channel Strategy, etc.)
- Streamlining Service Processes (CX optimization, Agent Desktop, Mgmt. tools, etc.)
- Conducting Service Trend Research
My expertise lies in extracting service pain points from both quantitative data and qualitative consumer behavior observations, and I am dedicated to assisting organizations in becoming unwavering partners for their customers in the post-pandemic era.
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