具有6年服務專案管理經驗，從「發展數位客服」、「優化服務流程」到「服務趨勢研究」，擅長從「量化數據」及「質化建議」中洞察「服務痛點」，致力協助組織在後疫情時代成為客戶不離不棄的夥伴。
With a 6-year-experience in Taiwan leading E-comm. company's contact center, Bryant excels in:
- Developing Digital Service (Chatbot, Omni-channel Strategy, etc.)
- Streamlining Service Processes (CX optimization, Agent Desktop, Mgmt. tools, etc.)
- Conducting Service Trend Research
My expertise lies in extracting service pain points from both quantitative data and qualitative consumer behavior observations, and I am dedicated to assisting organizations in becoming unwavering partners for their customers in the post-pandemic era.
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