Personal Information
Organization / Workplace
Melbourne, Australia, VIC Australia
Occupation
General Manager Experience Design at Medibank
Industry
Finance / Banking / Insurance
Website
@hwakelam
About
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless鈥his means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK鈥檚 biggest banks, and support a range of in...
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design thinking
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