Recruiting and training new hires. Provided training to Management Staff
Established Workforce Management, Training & MIS
Developed and implemented new policies and procedures
Developed Operational Manual for Operations and Workforce Management
Developing and implementing strategies to meet SLA, FCR and other KPIs
Strategized the time constrained implementation plan for the operations of all departments
Delegating responsibilities to the Supervisors ensuring flawless operations
Implementing the SharePoint portal for the client
Streamlining all reports to minimize the reporting time and ensure that deadlines are met
Ensuring proper workforce availability at all times
Setting up proper pe...
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