- Monitoring alarms, events and faults in the radio access network and transmission access network throughout the Operations and Network Management software;
- Fault analysis, troubleshooting and fault management for the alarms observed in the network systems;
- Maintain the service delivery level within the agreed SLA鈥檚
- Manage Trouble Ticketing upon alarm detection, events and keep record of all activities
- Identify and solve defined or undefined problems using different procedures, techniques or methods;
- Coordinate, offer assistance and work together with other teams such as: 2nd level, sub-contractors/partners/customers for clearing hardware faults;
- Escalate the faults to th...
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