I believe senior leaders nurture and develop those around them. To achieve the impossible you need to harness the passion of a team; point them towards a clear and true vision and help them see for themselves the achievements within their grasps.
I believe in the customer experience is the key differentiator for business. I believe that the attitude of people is more important than experience in creating an effective experience. I believe in a disciplined, but friendly and caring environments.
I am dedicated to delivering superior customer experiences through voice of the customer programs, process optimization, employee coaching & training and effective use of technology.
I measure m...
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