Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Director - Information Technology Operations
Industry
Technology / Software / Internet
About
Reporting to the CIO, Signature Healthcare.
Responsible for the technological infrastructure, operating system management/standards, tier 1 & tier 2 technical support including networking/ telecommunications, data center operations/standards and desktop support across the Signature Healthcare organization. Also responsible for managing the development plans and for coaching team members in developing subject matter expertise and leadership skills.
• Implemented both LEAN Balanced ScoreCard and ITIL Best Practices to help streamline IT Operations Processes and move IT Operations to be a progressive service organization.
• Acting as Project Lead for implementing a user provisioning ...
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