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Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience consultant, speaker, writer, trainer
Industry
Consulting / Advisory
Website
About
Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Digital Experience Evaluation Social Media Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Work/Life Issues Online Community
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