Jeannie Walters, Ccxp presentations

Jeannie Walters, CCXP

473 Followers

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Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Digital Experience Evaluation Social Media Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Work/Life Issues Online Community

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