Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Head of Experience, Writer
Industry
Advertising / Marketing / PR
Website
About
Jennifer Clinehens is currently Head of Experience at a major global experience agency. Ms. Clinehens holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School.
Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, Adidas, and more. She's helped shape customer experiences across the globe.
A recognized authority in marketing and customer experience, she is also the author of "Choice Hacking: How to use psychology and behavioral science to create an experience that sings." and "CX That Sings: An Introduction to Customer Journey Mapping".
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