Senior IT manager with 15 years of experience applying people, process, problem-solving, and technical skills to improve individual, team and organizational performance.
• Applied an in-depth knowledge of organizational change curves, maturity models, and managing resistance to change.
• Developed internal management dashboards that enabled reporting on benchmarks, metric identification, and performance measurement.
• Created a transfer of knowledge and information between employees in monthly training sessions.
• Executed process deployment within multiple departments.
• Developed and implemented a cross functional Software Development Lifecycle (SDLC) process.
• Developed a process of...