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information architecture service design ia design thinking user experience design jason hobbs human centered design jh-01 research ux cafe internet africa south johannesburg yeoville hotel design frameworks hobbs jason miami 2008 summit design research discipline practice uxd euro ia summit 09 reynhardt uys firma design strategy defsa 2015 ethics accountability the firma model social problems firma model uxsf tokyo 2015 social innovation iterative design ux joburg design consciousness experience design ia summit 2014 design euroia14 liminality uxsa14 terence fenn reframe ia ia summit 2013 polish ia summit 2012 iak10 sa ux forum 4th italian ia summit pisa ia konferenz 2010 koln jh01