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Greater Chicago Area United States

Chief Customer Officer | Customer Advocacy | Implementation | Adoption | Optimization | Innovation | Cloud ECM

Technology / Software / Internet

Regardless of the industry, the process or business—for-profit or non-profit—the hallmark of my career has been my passion for ensuring each client’s success. Call me a “Customer Champion”. It’s a thrill for me to talk to customers who are happy. The satisfaction that I’ve helped to make their journeys easier, shorter, less expensive, and/or more productive is superbly rewarding. Some of the most satisfying milestones I’ve experienced: * Delivering a content cloud service that eliminated 75% of the time required to process new product submissions for inclusion in a catalogue. * Re-visiting a consulting client who’d now collected and banked over 90% of its outstanding re