飩� Cisco CCNA IV network certification . 2007
飩� Comptia A+
飩� Systems engineering at interamericana University
SKILLS
Bilingual, problem solving skills to identify and analyze root causes , high level experience in service desk ,experienced in computer and network connections .In addition, I鈥檓 very well experienced in management of tickets , Logging of incidents and Service Requests , Escalation to Tier 2 and tier 3 support and enquiry response services. I鈥檓 also experience on Ms Window, Microsoft Office, and Experienced with Service Desk systems , Citrix , virtual machine.
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