Manage 23 high performing cross functional team members responsible for ongoing account management, business development and customer care in multiple provinces
Generate more than $5 Million in client projects and services with an average annual incremental growth of over 10%
Develop and manage profitable programs to drive optimal utilization of TELUS | Health Provider Solutions products and services
Build business intelligence tools to identify strategic and 鈥榓t risk鈥� customer accounts
Responsible for account escalations and reduction of customer churn
Analyze customer likelihood to recommend (L2R 鈥� TELUS鈥� customer loyalty metric) results and own the action plan to improve L2R score
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