Personal Information
Organization / Workplace
Greater St. Louis Area United States
Occupation
Co-Founder, Cognitive Designer
Industry
Design
Website
About
Jake is an innovation-minded visual thinker with a passion for methodology and collaboration. He is heavily involved in the St. Louis design community, and is a regular speaker at colleges, interest groups and conferences. Jake has led Experience Design initiatives for more than 60 businesses across a variety of industries, including a large number of fortune 500 companies, as well as mid-market, and startups.
Contact Details
Tags
ux
user experience
customer experience
usability
service design
experience design
digital
agile
user centered design
user experience design
strategy
human centered design
cx
innovation
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ucd
stlux
user-centered design
deming
lean manufacturing
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management
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research
market research
usability testing
lab testing
ux testing
automotive industry
qualitative
w. edwards deming
product strategy
business strategy
hypotheses
requirements
product management
journey model
best practices
friction map
customer journey mapping
experience map
journey map
hcd
design thinking
service design network
lean
sdn
kano
search
search engine optimization
content strategy
seo
google
implementation shop
strategic partner
outsource
internal
digital experience
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