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online reputation information science reputation management social media online identity everyday life information seeking edinburgh napier university human information behaviour online information social networking sites social informatics frances ryan reputation hazel hall peter cruickshank alistair lawson personal reputation citation practice centre for social informatics bibliometrics professional repuation academic reputation altmetrics social idimc social networking phd research fecci 2014 identity sgsss right to be forgotten citation index information data social media practice i3 real world research methods information behaviour and use idocq three minute thesis 3mt cleverfrances justfrances cilip darts5 information behaviour