Customer Knowledge Management (CKM).
Customer Experience Management (CEM).
Reputation management & Crisis communications.
Details on http://smm3.org
Specializations:
Telecommunications, automotive, FMCG , finance & banks, electronics.
Fluent: English, German.
Native: Russian, Belarussian.
Specialties:
Business development, Social Business Consulting, Social Media Analytics, Reputation management.