I specialize in UX strategy, management, research, and design. I have been doing empirical research and building teams and processes in these fields for more than 20 years. During this time I have watched thousands of people using many types of designs (websites, intranets, applications, to name a few) and have learned something new every time. Discovered the F-pattern of reading, as well as other scanning patterns, through the vast eyetracking research I have conducted.
I started Nielsen Norman Group's "Intranet Design Annual" contest and related report to make great intranet design accessible to everyone. Derived and launched NN/g's UX Certification Program. I have written scores of r...
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