Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Senior Process Assistant
Industry
Technology / Software / Internet
About
 Reporting IT issues.
 Meeting Daily Productivity with Zero Carry Forward and SLAs.
 Internal Quality Controls.
 Workflow management.
 Keeping track of complex handoff percentage and analyzing its trend.
 Meeting Compliance requirement & Adherence to the same.
 Data Analysis for Process Improvement.
 As a mentor assisting team members in their queries.
 Imparting process trainings to the new joiners.
 Floating and documenting all the process related updates on a constant basis.
 Team SPOC for onshore communication.
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