NCR - National Capital Region, Philippines Philippines
About
IT Service Delivery Management professional currently managing Backup as a Service(BaaS) offering by IBM Cloud Managed Backup, with a substantial background in IT Service Management(ITILv3 Foundations certified).
Comprehensive and hands-on experience in managing IT service delivery processes including Incidents, Problem, Change(IPC) and Service Requests Fulfillment.
Established experience in Quality Management Systems auditing(ISO 9001:2008). Handled major roles in Quality Management consulting, Root Cause Analysis reviews(8D RCA), and Continuous Improvement reviews.
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