鈥� 15 of experience, ranging from Contact centres, CRM projects implementation, Segmentation, Customer Retention in both B2C and B2B domains for Mobile and data products..
鈥� I am passionate about Customers and Service; and have led and implemented Processes, Policies and Technologies that enhance Customer Experience as well as revenues .
鈥� My People, Process and Systems orientation make me adept at leading large people and technology intensive operations.
鈥� Key business outcomes (customer satisfaction, customer retention, revenue generation through upsell/cross sell, compliance to regulatory norms and bad-debt) for mobile and data products.
鈥� Skilled in formulating and implement
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