Jay Arthur, The KnowWare Man, helps companies solve problems of delay, defects and deviation using Lean Six Sigma. He is the author of Lean Six Sigma Demystified (McGraw-Hill 2011), Lean Six Sigma for Hospitals (McGraw-Hill 2011) and the QI Macros Lean Six Sigma SPC Software for Excel.
Jay helped one healthcare company reduce denied claims by $5,000,000 a year. He's helped one wireless company reduce service order errors from 17% to only 3% in less than six months saving $3,000,000 a year.
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