I am energetic, talented with a very strong 'i can do spirit' and driven Night Duty Manager with a real passion for delivering a good customer service to guests, providing them with comfort and safety environment. Addressing each guest by his or her name and maintaining excellent relationships with them to promote repeat business. I also perceive guest complaints as a powerful feedback on service rendered therefore receive them with enthusiasm and act on them quickly, effectively to the satisfaction of guest. I make sure i turn an unhappy guests to a happy ones before they leave the hotel. I believe mistakes are bound to happen in human institutions but how fast we resolve them make the d...
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