鈥� Help organizations define Digital Customer Experience (CX)strategies, implement usable feedback programs, develop journey mapping, and manage overall CX program development
鈥� Expertise in :
o Creation of online CX strategy and program roll out charter
o Increasing online sales
o Migrate offline customers to digital channels
o Reducing customer drop out, increase conversion, improve Net Promoter Score ( NPS) and reduce customer Effort score ( CES) through Creation of new & unique online customer journeys using the principle of persuasion psychology and insights from customer data and enable better conversions
o Omni channel readiness evaluation framework and rollout strategy
鈥� C...
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